What this covers
This policy explains when coin purchases on MyFriend can be refunded. It applies alongside our terms of use and, where you bought through Google Play, alongside Google's own refund rules.
Coins are a digital item delivered to your account immediately. Under Indian consumer law, digital goods that have been delivered and used are generally not returnable, so refunds are limited to the cases below.
When we do refund
- Money taken, coins not delivered. Payment succeeded but no coins arrived. We credit the coins or refund in full.
- Double charge. The same purchase billed twice — the duplicate is refunded in full.
- Coins taken for a call that did not connect, or that dropped within 15 seconds because of a fault on our side. These are credited back automatically; tell us if they are not.
- Unauthorised purchase made by someone else on your device or account, reported within 7 days.
- Billing error on our side, such as charging more than the rate displayed.
When we do not refund
- Coins already spent on calls, gifts or features.
- Change of mind after buying a coin pack.
- Dissatisfaction with a conversation, a host or the people you met.
- Coins forfeited because an account was banned for breaking the community guidelines.
- Coins left over when you delete your own account.
- Call quality problems caused by your network, device or power supply.
- Gifts you sent. Gifts are final once delivered.
- Purchases on an account you shared with someone else.
How to ask for one
- Bought on Google Play? Request it there first — Play Store, then Menu, then Payments and subscriptions, then Budget and order history. Google handles most refunds within 48 hours.
- Google declined, or you bought elsewhere? Email info@myfriendapp.live with your registered phone number, the transaction ID, the date and what went wrong.
- We acknowledge within 48 hours and decide within 7 business days.
- Approved refunds return to the original payment method within [7–10] business days. Bank and gateway charges are not refundable, and the equivalent coins come off your balance.
Host payouts
Payouts are separate from refunds. Requests are processed on a [weekly] cycle once you pass the minimum threshold and complete bank and PAN verification. Applicable taxes and TDS are deducted at source.
We may hold or reverse a payout where gifts came from fraudulent, charged-back or farmed purchases, or while an account is under investigation. Held payouts are released if the investigation clears you.
Contact and escalation
Email: info@myfriendapp.live
Grievance officer: info@myfriendapp.live
Kiso Technologies Private Limited, Lucknow, Uttar Pradesh, India
If you are unhappy with our decision, escalate to the grievance officer, who responds within 15 days. You also keep your rights under the Consumer Protection Act, 2019, including the National Consumer Helpline on 1915.