Who we are
MyFriend is a live audio app operated by Kiso Technologies Private Limited, registered in Lucknow, Uttar Pradesh, India. This policy explains what we collect when you use the MyFriend app or visit myfriendapp.live, why we collect it, and what control you have over it.
We are the data fiduciary for this information. For anything in this policy, write to info@myfriendapp.live.
Written to align with India's Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
What we collect
| Category | What it includes |
|---|---|
| Account | Phone number, display name, age confirmation, languages, interests, and a profile photo if you add one |
| Verification | A one-time selfie used to confirm a real adult is behind the account, and the pass or fail result |
| Activity | Rooms joined, time on mic, call start and end times, coins spent, gifts sent and received |
| Content | Text messages, room names, profile text and any media you upload |
| Safety records | Reports you file or that are filed about you, blocks, and moderation decisions |
| Payments | Coin purchases, transaction references and receipts from Google Play or our payment partner |
| Technical | Device model, OS and app version, IP address, approximate location from IP, crash logs |
About your voice
Room audio and private calls are transmitted live and are not recorded or stored by default. We record only when our automated safety checks flag a room or when a participant reports one, and we keep that recording for up to 90 days purely for moderation and for responding to lawful requests. We do not use your conversations to build advertising profiles, and we do not sell them.
What we never ask for
We do not read your contacts, SMS or call logs, and the app does not request those permissions.
Why we use it
| Purpose | Basis |
|---|---|
| Running your account and connecting your rooms and calls | Performance of our contract with you |
| Confirming you are 18 or over | Legal obligation and our interest in keeping minors off the app |
| Moderating rooms and investigating reports | User safety, and our duties as an intermediary |
| Taking payment for coins and preventing fraud | Contract and legal obligation |
| Suggesting rooms in your language | Contract |
| Fixing crashes and improving the app | Legitimate interest, using aggregated data where we can |
| Promotional messages | Your consent, which you can withdraw any time |
Who else sees it
- Other users see your display name, photo if you added one, languages, interests and badges. They never see your phone number, email, exact location or payment details.
- Service providers that run our calling infrastructure, hosting, identity checks, payments and support, all under contract and confidentiality terms.
- Law enforcement and courts where we are legally required to disclose, or where it is necessary to prevent serious harm.
- A successor if the business is acquired or reorganised, under equivalent protection.
Some providers operate outside India. Where data leaves the country we rely on the safeguards applicable law permits. We do not sell personal data.
How long we keep it
- Account data: while your account is active, then 90 days after deletion.
- Verification selfies: deleted within 30 days of a successful check. Only the result is kept.
- Room and call metadata: 180 days.
- Flagged recordings: up to 90 days, longer only if part of a live investigation.
- Payment and tax records: 8 years, as Indian law requires.
- Records of banned accounts: kept so the same person cannot simply re-register.
Your rights and deleting your account
You can view and correct most of your information in the app under Settings. You can also ask us for a copy of your data, ask us to correct or delete it, withdraw consent, or nominate someone to act for you if you die or become incapable.
Deleting your account
Settings, then Account, then Delete account — or email info@myfriendapp.live from the address linked to your number. Your profile and messages are removed within 90 days. Unused coins are forfeited on deletion and are not refundable. We keep only what law, tax and safety obligations require.
We verify your identity before acting on a request, and respond within 30 days.
Children
We do not knowingly collect data from children and we verify age at signup. If we learn a minor has created an account, we delete it and the associated data immediately.
If you believe a minor is using MyFriend, report it in the app or write to info@myfriendapp.live. We report child sexual abuse material to the National Cybercrime Reporting Portal and to law enforcement.
Security
Calls and messages are encrypted in transit and stored data is encrypted at rest. Access is role-based, limited to staff who need it, and administrative access is logged. Moderators see only what a specific report requires.
No system is perfectly secure. If a breach is likely to affect you, we will tell you and the Data Protection Board within the timelines the law sets.
Grievance officer
As required by the IT Rules, 2021:
- Name: [grievance officer name]
- Email: info@myfriendapp.live
- Based in: Lucknow, Uttar Pradesh, India
We acknowledge complaints within 24 hours and resolve them within 15 days. Complaints about non-consensual intimate imagery are actioned within 24 hours.
We update this policy as the app and the law change. The date at the top shows the current version, and we notify you in the app before material changes take effect.